Lightshoe | FAQs – Your Questions Answered

Welcome to the Lightshoe.in FAQ page! Here, you'll find answers to some of the most common questions about our LED light-up shoes, ordering process, and more. If you don’t see the information you’re looking for, feel free to reach out to our customer support team!

1. What are LED light-up shoes?

LED light-up shoes are footwear equipped with built-in LED lights that light up in different colors or patterns. They are USB rechargeable, allowing the lights to glow and shine brightly, adding a fun, vibrant element to your footwear.

2. How do I charge my LED light-up shoes?

Our LED light-up shoes come with a USB charging cable. Simply plug the cable into the charging port of your shoes and connect it to a USB power source (such as a laptop, power bank, or wall adapter). The shoes typically take about 1-2 hours to fully charge, and they can last for several hours of continuous use, depending on the brightness setting.

3. How do I change the colors or lighting modes on my shoes?

Most of our LED light-up shoes feature a button or touch-sensitive area that allows you to cycle through various colors and lighting effects. Simply press the button or touch the designated area to switch between colors or to choose a lighting mode (such as steady glow, flashing, or strobe).

4. Are your shoes unisex?

Yes! Our LED light-up shoes are designed to be unisex, making them suitable for both men and women. We offer a wide range of sizes to ensure a perfect fit for everyone.

5. How do I know what size to order?

We provide a detailed Size Guide on each product page to help you select the right size. If you're between sizes or unsure, we recommend ordering the larger size for a more comfortable fit. If you have any questions, don’t hesitate to contact our customer support team.

6. Can I wear LED light-up shoes in the rain?

While our LED shoes are made with durable materials, we recommend avoiding wearing them in heavy rain or submerging them in water. The shoes are not fully waterproof, and prolonged exposure to water could damage the LED lights or battery. We suggest wearing them in dry conditions for the best performance.

7. How long do the LED lights last?

The LED lights in our shoes are designed to last for a long time. With proper care and regular charging, the lights should last for several years. However, battery performance may degrade over time with heavy usage, just like any rechargeable battery.

8. Can I wear LED light-up shoes for sports or running?

Our LED shoes are primarily designed for casual use and stylish occasions. While they are comfortable and suitable for light walking, we do not recommend using them for intense sports or running activities, as they are not designed for high-impact performance.

9. Do you offer international shipping?

No at the moment we are only shipping domestic and not internationally at the moment.

10. How do I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our courier's website. If you experience any issues with tracking, please contact our customer service team for assistance.

11. What should I do if my LED shoes are not working?

If your LED shoes are not lighting up or functioning as expected, please follow these troubleshooting steps:

• Ensure that your shoes are fully charged.
• Check that the power button is in the "on" position.
• Try resetting the shoes (if applicable, refer to the user manual).

If the issue persists, please contact our customer support team for further assistance, and we'll help resolve the issue as quickly as possible.

12. What is your return/exchange policy?

We want you to be completely happy with your purchase! If you are not satisfied with your LED shoes, we offer a 30-day return/exchange policy. The shoes must be in unused, undamaged condition, and in the original packaging. For more details, please refer to our Returns & Refunds Policy.

13. Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure fast delivery, so we are unable to cancel or modify an order once it has been submitted. However, if you have any concerns, please reach out to us immediately, and we’ll do our best to assist you.

14. How do I contact customer support?

If you need assistance, you can reach our customer support team by:

• Email: [email protected]
• Phone: +91-9485998902 (Available 24/7 Monday to Sunday)
• Other Support Options: Available on our website for instant support.
  

We’re here to help!

Still have questions?

If you have a question that isn’t covered above, feel free to contact us directly. We’re happy to help and make sure you have the best experience with your LED light-up shoes.